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Privacy Policy

Effective Date: [Insert Date: e.g. August 19, 2025]

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1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how The Westend Medium (“we”, “us”, “our”) collects, uses, and safeguards the personal information you provide when you visit our website (https://www.westend-medium.com), book services, or communicate with us.

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2. Information We Collect

a. Personal Information You Provide

  • Contact Information: name, email address, phone number (e.g., when booking, signing up, or contacting us).

  • Booking & Service Details: type of reading (1:1, telephone, video), birth chart/tarotscope analysis, session notes, preferences, and communications.

  • Payment Information: transaction details via payment processors (PayPal, Klarna, Visa, Mastercard, American Express) The Westend Medium+1. We do not store full payment card information ourselves—payments are processed securely by those gateways.

b. Automatically Collected Data

  • Usage Data: IP address, browser type, device identifiers, pages viewed, time spent, referral source.

  • Cookies & Tracking: may include essential cookies, analytics tools to improve user experience.

c. Sensitive Data (Optional)

If you choose to share personal or sensitive details during readings—for instance, personal relationships, spiritual or emotional information—we treat this with heightened confidentiality. Please only share what you're comfortable with.

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3. How We Use Your Information

We use your personal data for the following purposes:

  • Service Provision: to manage and deliver readings, sessions, birth chart analysis, masterclasses, gift cards/packages.

  • Booking and Communication: to confirm, schedule, update, or remind you about appointments.

  • Payments & Billing: to process transactions and issue receipts.

  • Customer Support: to respond to inquiries or feedback.

  • Website Improvement & Analytics: to analyze usage patterns, enhance functionality, and optimize content.

  • Legal & Security: to comply with laws, protect against fraud, and ensure site security.
     

4. How We Share Your Data

We do not sell or rent your personal data. We may share information in these limited circumstances:

  • Service Providers: payment processors and platform hosts (following applicable privacy/security standards).

  • Legal Obligations: to comply with lawful requests such as court orders or regulatory requirements.

  • Business Transfers: if the business is sold or merged, your data may be transferred subject to this policy.

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5. Data Retention

  • We retain personal data for as long as necessary to fulfill the purposes outlined (e.g., managing bookings, legal compliance).

  • Session notes and personal details shared in readings may be retained only with your consent; we can anonymize or delete these upon request.

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6. Your Rights

Depending on your jurisdiction (e.g., UK/EU), you may have rights including:

  • Access: to review the personal data we hold.

  • Rectification: to update or correct inaccuracies.

  • Erasure (“Right to be Forgotten”): request deletion, except where legal obligations apply.

  • Restriction or Objection: limit how we use your data.

  • Data Portability: receive your data in a structured format.

  • Withdraw Consent: if processing is based on consent, you may withdraw it at any time.​

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7. Security Measures

We implement an appropriate combination of technical and organizational measures to protect personal data—such as encrypted communications (SSL), access controls, and secure storage practices. However, no method is completely foolproof, and we cannot guarantee absolute security.

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8. Third-Party Links

Our website may link to social media platforms (e.g., Facebook, Instagram) The Westend Medium Instagram. These are governed by their respective policies; we are not responsible for their practices.

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9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from minors. If we learn we have, please contact us to request deletion.

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10. Changes to This Policy

We may update this Privacy Policy over time. Significant changes will be indicated by updating the effective date. We encourage you to check this page periodically.

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11. Contact Us

If you have any questions, concerns, or wish to exercise your data rights, please reach us at: 07738535027

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